Having it best describe to me as “You don’t know, what you don’t know”, having an operational plan is a key component to aiding in the growth, stability, and confidence of your operation.

It is seldom just the technology that needs to be looked at, it is a combination of best practices, a solid, accessible knowledge base, and aligning staff priorities to help ensure your department is successful in helping to implement the institutional strategic plan.

I will work with you, and your team to help ensure that you have not only a plan in place to succeed but also the tools, document and processes to to excel in these ever changing times.

As we are all looking for better ways to work together, even while working separately it is more important than ever to have a common goal that everyone not only understands, but is excited to help be part of.

Working with your department and campus stakeholders we can define a plan. Not only for the growth of your campus card program, but for the enhancement of the student experience while increasing the campus’s ability to make business based decisions to enhance the overall recruiting and retention services.

I will work with you to help define the services that your campus needs, key departments that are part of this success, as well as the modules, software, and integrations that are required to enable your ongoing success.

IT Service Management is another term for something most of us (at least in IT) have heard of, ITIL. IT is a framework to ensure that you are providing the best service possible, with increased communication, decreased downtime, and less stress on all those involved in your program.

Some see these processes as “red-tape” as they can often times be overanalysed, over designed, and a headache for everyone involved. The goal shouldn’t be to weigh down your staff with needless steps and added work; the goal should be to provide the tools and resources to minimize that work while increasing transparency into the process.

Let me work with you, and your support team to ensure that the proper processes are in place to keep your system running with confidence. I will work with you to streamline your support procedures and ensure that all teams are aligned and prepared for what may happen.